Shipping policy
Free ground shipping on every order
Every order on purifierhaven.com ships free by standard ground service to any residential or commercial address in the 48 contiguous United States. There is no minimum order. The price you see at checkout is the price you pay, plus any sales tax we are required to collect.
Where we ship
We ship to the lower 48 states only. We do not ship to Alaska, Hawaii, US territories or outside the United States, and we cannot deliver to PO boxes or to APO and FPO addresses. If you need delivery to one of these locations, contact us before ordering and we will tell you whether it is possible and what it would cost.
California
Some models are not certified by the California Air Resources Board (CARB) and cannot be sold for use in California. Checkout does not offer California delivery for those models.
Who ships your order
Your air purifier or filter ships directly from the company that makes it, factory sealed, not from us. Each brand uses its own carrier and its own delivery time, set out below.
Delivery time by brand
All times are business days (Monday to Friday, excluding US public holidays), counted from the day you place your order to the day it is delivered.
- Austin Air: Ships from Austin Air in Buffalo, NY, by UPS or FedEx. Processed the same or next business day (1 pm Eastern cutoff, Monday to Friday), then 1 to 3 business days in transit east of the Mississippi River or 3 to 5 west of it. Most orders arrive in 1 to 4 business days in the East and 3 to 6 in the West. You can cancel an Austin Air order free of charge at any time before it ships; once shipped, it is handled as a return. If an Austin Air parcel is lost or damaged in transit, we handle it with you and arrange a replacement.
- Airpura: Ships by FedEx from Airpura's warehouse in New York. Airpura ships most orders in 1 to 3 business days, then FedEx delivers in 3 to 5 business days. Most orders arrive in 4 to 8 business days. If an Airpura parcel has a problem during delivery, we handle it with you and arrange a replacement.
- AllerAir: Made by AllerAir in St-Laurent, Quebec, Canada, then shipped UPS. AllerAir ships most orders in 2 to 3 business days, then UPS delivers in 2 to 9 business days, depending on where you live. Most orders arrive in 4 to 12 business days.
- AllerAir AirMedic Pro 5 MCS and AirMedic Pro 5 HD MCS: Made by AllerAir in St-Laurent, Quebec, Canada, then shipped UPS. Once AllerAir has your carbon blend from the AllerAir Carbon Test Kit, the unit ships in the same 2 to 3 business days, then UPS delivers in 2 to 9 business days.
The delivery time for each product is also shown in the Shipping tab on its product page. These times are estimates from the maker.
No customs or duty charges
Some of our makers ship from Canada. You never receive a separate customs, duty or brokerage bill on delivery.
How your order is confirmed
When you place an order your card is authorized, not charged. We confirm the order with the maker first. Your card is charged only when we accept your order and put it into fulfillment. If the maker cannot supply the unit, the authorization is released and you pay nothing. If an item turns out to be on backorder, we email you with the expected date and the choice to wait, swap to another model, or cancel at no charge.
Tracking
You receive an order confirmation email as soon as you order. We email you the tracking number as soon as the maker sends it to us.
Inspect your delivery
Please inspect the box and the unit when it arrives. If the packaging shows visible damage, accept the delivery and write "damaged" on the carrier's delivery receipt before you sign. Keep the original box and packing materials for 30 days in case a return or exchange is needed.
Damaged or lost in transit
If your unit arrives damaged, defective or with parts missing, email sales@purifierhaven.com within 48 hours of delivery with your order number, photos of the box and the damage, and the unit serial number. We arrange a replacement or a repair at no cost to you, including all shipping. If tracking shows your order as delivered but you did not receive it, or the parcel stops moving in transit, tell us and we open a claim with the carrier and keep you updated until it is settled.
Address changes and reroutes
Once an order has shipped it cannot be stopped or redirected. If a carrier charges an intercept, reroute or address correction fee at your request, that fee is passed on at cost.
Questions
Email sales@purifierhaven.com, call +1 620-297-9292 or use the form on our Contact page. We reply within 1 business day.